I've quite a thing about Reputation Management. It's the corporate version of good manners. I talk to clients about it regularly. So what I'd give for a few minutes on the subject with the perennially unpleasant and arrogant Mr O'Leary. My sentiments are with the frontline staff who will no doubt take the flak first hand...and for any future passenger with no loose change.
Ryanair may charge for toilet use on planes...
Irish carrier Ryanair, Europe's largest budget airline, might start charging passengers for using the toilet while flying, chief executive Michael O'Leary said on Friday.
"One thing we have looked at in the past and are looking at again is the possibility of maybe putting a coin slot on the toilet door so that people might actually have to spend a pound to spend a penny in future," he told BBC television.
He said this would not inconvenience passengers travelling without cash. "I don't think there is anybody in history that has got on board a Ryanair aircraft with less than a pound."
O'Leary has a reputation as a cost cutter, expanding Ryanair by offering low headline fares and charging extra for items such as additional luggage.
Last week, Ryanair announced it was to shut all check-in desks at airports and have passengers check in online instead.
"We're all about finding ways of raising discretionary revenue so we can keep lowering the cost of air travel," he said.
Mr O should maybe seek to learn the lesson of Ratners the Jewellers.. never take the p..roverbial out of your customers....
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